Frequently Asked Questions (FAQs)

Please contact us if you have any questions or concerns about your order.

You can order as many bins as you think you'll need.

Not a problem at all. Give us a call and we will process your order another way.

Your firewood will be delivered on either a Wednesday or Thursday, depending on your location around the Northern Rivers. Delivery is weekly between the months of May - October. Delivery schedules are reduced between October - April.

Delivery is free to Bangalow, Byron Bay, Ocean Shores, Mullumbimby, Ballina, Lennox Head, Suffolk Park, Alstonville, Lismore, and Nimbin. If you are outside these residential areas, please contact us for a delivery quote.

You will pay a once-off, fully refundable $60 bin deposit with your first order. When you re-order, we take away your empty bin and replace it with a fresh, full bin. If you move location, or no longer want firewood, simply let us know and we will refund your $60 deposit and collect your empty bin.

Your firewood is a mix of local hardwood plantation species, and can include Blackbutt, Spotted Gum, White Gum and Blue Gum.

We source extra heavy-duty wheelie bins so they have a longer functional life and are robust enough for firewood storage.

If a bin is damaged, it is first repaired with spare parts (e.g. new lid, or wheels etc). If it is no longer suitable for use, it enters a recycling stream where it may be used for additional spare parts, or for an alternative purpose.

If it is too damaged, as much of the bin as possible (up to 95% of the plastic parts), are recycled and used for other products.